Serviceo Teams Messenger
Welcome to Better Communication
The Serviceo Teams Messenger app is here to streamline your work experience — making it easier to connect, stay informed, and get support across all departments.
Who Should Use This App?
If you're part of the Service Global team and need to stay informed, collaborate on work assignments, communicate with your program manager, or contact the FTE Helpdesk, this app is for you.
The STMM App is your go-to place for:
Official announcements from leadership
Policy and procedure updates
Work assignment collaboration
Team communication
Event reminders
Key Features – What You Can Do with the STMM App
The STMM App gives you a personalized experience based on your role at Iron Service Global. Whether you're a Field Service Engineer (FSE), a Vendor/Contractor, or a Full-Time Employee (FTE), the app connects you to the right people and resources.
Field Service Engineers (FSEs)
Stay on top of your assignments and communicate clearly with your team:
Work Assignment Channels: Collaborate with your program manager and service delivery teams on job-related tasks and updates.
Shift Updates & Scheduling: Receive notifications about changes in your shift or site assignments.
Issue Escalation: Quickly report problems or delays and get the support you need.
Vendors & Contract Workers
Manage your partnership with Iron Service Global smoothly and efficiently:
Vendor Support Channels: Communicate directly with the Vendor Management Team for onboarding, compliance, documentation, and payment-related issues.
Status Tracking: Stay informed about the progress of your submissions, invoices, or contracts.
Support Resolution: Raise concerns and get help from the appropriate ISG departments.
Full-Time Employees (FTEs)
Collaborate, manage your HR needs, and stay connected to your team:
Program Manager & WLMS Channel: Connect with your program manager for approvals, training, and work-related questions.
Time Management Channel: Handle daily activities like timesheets, check-ins/check-outs, expense submissions, and more.
Worker Setup Channel: Get help with tools, portals, email access, payroll, and benefits.
ISG Notifications Channel (Read-Only): Stay informed with company-wide updates and important reminders.
Each user type has a tailored experience to ensure that the right tools, teams, and support are always a message away.
Need help identifying your channel or role? Reach out to your program manager or the FTE Helpdesk through the app.
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